Contact Us
Contact Us
Whether you simply have a question or are ready to arrange a visit, you can contact the International Patient Services Centre directly. We provide service in Cantonese, Mandarin, English, Arabic and Korean.
International Patient Line
+86 20 8307 0088
Answered by a dedicated member of staff during outpatient hours; leave a message outside these times.
+86 20 8307 0088
Our most-used channel — you can send report photos and medical records directly.
WeChat ID: kqmh-intl
Suited to those already in mainland China or who use WeChat regularly, for sending files and confirming bookings.
Online form
Book / enquiry / remote review
Replies within one business day; best suited to cases needing a detailed explanation.
Visit Us
Hospital information
Near Wanshengwei metro station, beside the Pazhou exhibition district
Please call ahead to confirm weekend and public holiday arrangements
Arabic and Korean support should be booked in advance
To keep page load fast and protect visitor privacy, this page describes the location in text rather than embedding a third-party map. For an interactive map, search the hospital name in your phone's map app.
Book / Enquire
Book an enquiry
Once you submit the details below, a case manager at the International Patient Services Centre will contact you within one business day to confirm the details and provide a cost range and available dates.
The medical records and contact details you provide in the form will be transferred to mainland China for medical assessment. Please read the Privacy & Compliance notice before submitting.
Enquiries and record reviews are free of charge and do not oblige you to accept any treatment.
Need to upload records or imaging?
After you send the form, the case manager will provide a secure upload method by WhatsApp or email. You can also send report photos directly by WhatsApp, and we will confirm receipt promptly.
Send reports by WhatsAppFAQ
Contact and booking FAQ
The online form is usually answered within one business day; WhatsApp is usually answered promptly during outpatient hours. If your situation is more complex and needs a specialist team to review your records, a reply may take 1–3 business days.
Yes. That is our standard process. We first understand your condition and needs, provide a written treatment recommendation and cost range, and only arrange the bed and schedule after you confirm. Enquiries and assessments are free of charge.
Not at all. We provide Cantonese, English, Arabic and Korean support, including telephone communication, video consultations and in-hospital escort. Please tell us your preferred language when booking and we will assign the right staff.
We collect only the necessary data required for medical services and carry out cross-border transfer only after obtaining your explicit consent. Data is accessible within the medical purpose only to the relevant hospital departments and consulting specialists, and is not provided to unrelated third parties. You may request access to, correction of, or deletion of your data at any time.
Please use the corporate group screening enquiry form or call the International Patient Line, stating the company or insurer name. A single B2B service window will handle the engagement, discussing group screening arrangements, direct billing and settlement.